Adhoc stops you applying for a round you could not be assigned to, so you do not wait on a decision that cannot go your way. The message on screen tells you which of these applies.
- Your van is too small. Each round needs a Small, Medium or Large van, and yours has to be at least that size. If your van has changed, update it under Account then Your van.
- You have no van recorded. Add your van's size and registration under Account then Your van.
- It clashes with a round you are booked on. You cannot be assigned two rounds whose collection windows overlap on the same day. Rounds you have only applied for do not count, so you can apply for several and take whichever comes through.
- A document needs attention. If your insurance, ID or right to work document has expired or was not accepted, you cannot apply for new rounds until you upload a replacement and it is approved. Read how to update your documents.
- The round is no longer open. Another driver was assigned, the depot cancelled it, or its date has passed.
- The depot has already decided. You cannot apply again for a round you were not selected for.
- Your account is not approved. You can apply once Adhoc approves your account. If your account has been suspended, contact support.