If you are assigned a round and cannot work it, tell us as early as you can. The sooner the depot knows, the more likely it is to find cover.
Reporting a problem
- Open the round from My Jobs.
- Choose Report a problem.
- Pick the closest match: I cannot attend, Vehicle breakdown, Problem at the depot or Something else.
- Say what has happened, including anything the depot needs to know, such as where you are.
- Check it and choose Send report.
The depot and Adhoc see your report straight away. The depot may call you. If you cannot work the round, Adhoc takes you off it and emails you to confirm you are no longer booked. Until then, treat yourself as booked.
Still waiting to hear?
If you have only applied and not been assigned, you do not need to report anything. Open the round and choose Withdraw application.
If you do not turn up
If you do not scan in, we chase you and tell the depot. The depot can then record a no-show. There is no payout for a no-show.