Depots

What if a driver does not turn up?

We warn you if your driver has not checked in. Call them, or record a no-show and put the round back on the board.

Adhoc keeps an eye on the collection window for you.

30 minutes before the window opens, we remind your driver.
15 minutes after it opens, if they have not scanned in, we tell you and ask them whether they are on their way.
If the window closes and they still have not scanned in, we tell you again, and Adhoc staff are told too.

If a driver reports a problem, such as a breakdown, we tell you straight away.

Call the driver

Open the job and choose Call driver to find out whether they are coming.

If they are not coming, open the job and choose Driver did not attend. You can do this on or after the collection date.

Add a note for the driver, such as “Not here by 08:30 and not answering the phone.”
Choose whether to find another driver today. Yes, put it back on the board lets other drivers apply straight away. No, leave it closes the round.

The driver is taken off the round and told why. There is no payout for a no-show. If you close the round, the price is refunded to you.