When a driver checks out, they report how many parcels they delivered. We email you, and the job shows Awaiting approval on your Home screen under Waiting on you.
Open the job. The completion report shows the count the driver reported, what the round costs at that count and what the driver would receive.
If the count is right
Choose Approve. The driver's payout is confirmed. If fewer parcels were delivered than you paid for, the difference is refunded to you automatically.
If the count is wrong
Choose Dispute this count, enter how many parcels your records show, and explain why. Adhoc reviews the job, sets the final figure and tells you both. The driver is not paid until then, and any refund follows the final figure.
How the price changes
The round is priced pro rata. If you posted 40 parcels for £200 and 36 are delivered, the round costs £180, and you get £20 back.