Account and safety

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How do I cancel a job?Depots can cancel a job until the driver checks in, with a reason, and get a full refund. Drivers withdraw or report a problem.
When is my location shared?Only while you are checked in to a round and Adhoc is open on your phone. Sharing stops when you check out.
How do I get notifications?Everything important is emailed to you and appears in your Inbox. Turn on phone notifications to get it as it happens.
How do I change my email or password?Go to Account, then Email address or Password. Forgotten your password? Choose Forgot password? on the sign-in screen.
How do I get help with a job or my account?For a problem on the day, contact the depot or driver first. For your account, documents, payouts or a disputed count, contact Adhoc.
How do I see or delete my data?Ask us. You can see, correct, move or delete the personal data we hold about you, free of charge.

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