Depots
Open the job and choose Cancel this job. Say why it is being cancelled: if a driver has applied or been assigned, they are told your reason in your words.
- Draft, live or with a driver assigned: you can cancel, and you get back everything you paid for the job.
- Once the driver has checked in: the job can no longer be cancelled, because the work is under way. If something has gone wrong, contact support.
If your driver does not turn up, record a no-show instead. Read what to do if a driver does not turn up.
Drivers
- If you have applied but not been assigned: open the round and choose Withdraw application.
- If you have been assigned: open the round and choose Report a problem, as early as you can. Read what to do if you cannot make a job.
If a depot cancels a round you are booked on, we email you with its reason.
Our refund and cancellation policy sets out the full terms.