Problems on the day
The quickest help is usually the other person on the job.
- Drivers: open the round to see the depot's address and contact number. If you cannot attend or something has gone wrong, choose Report a problem: the depot and Adhoc are both told.
- Depots: open the job and choose Call driver.
Contacting Adhoc
Contact Adhoc about:
- signing in or your account;
- correcting a document or your application;
- a payout that is late or failed;
- a disputed parcel count;
- a suspended account.
Choose Help and support under Account, or Contact support on any job. Include your job reference (such as ADH-JOB-0142) or your account reference, and what happened.
Never email us card details, passwords or identity documents. If we need a document, we ask you to upload it in the app.
If your account is suspended
You cannot take or post work, and any future bookings are released. We email you to say so. Contact support to talk about the next steps.