When you finish the last step of sign-up, your application goes to Adhoc. You will see Application submitted and a reference number, such as ADH-DRV-4471 for a driver or ADH-DEP-0192 for a depot. Quote it if you contact us about your application.
A person reviews every application, including each document a driver uploads. You do not need to do anything while you wait. We email you as soon as there is a decision.
If you are approved
We email you and your dashboard opens. Drivers can apply for rounds straight away. Depots can post their first job.
If we need something else
We email you, and the app shows Action needed with the reviewer's note explaining what is wrong. Common reasons are:
- a photo of a document that is blurred, cropped or covered by glare;
- a document that has expired;
- insurance that does not cover hire and reward;
- a company number that does not match Companies House.
Fix the steps the note mentions, then choose Submit again. We review it again and email you.
Making it quicker
Clear photos of in-date documents, with every corner in shot, are the best way to avoid being asked again.